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Q. How far in advance should I place my reservation? A. You may place your reservation as soon as your travel plan is confirmed to allow us to assign a vehicle to you in advance. Minimum lead-time to book your transportation reservation is 8 hours on the day it is needed. Cancellations made less than 6 hours before pick-up will incur a 50% charge of the fare; and 4 hours or less will be charged full fare. To make a Reservation Click Here. Q. Do you have child seats in your limousines and sedans? A. Yes, we do have child seats, but all vehicles are equipped with the proper seat belts if you choose to bring your own child seat and we can bring you one. This service has an additional fee. Q. Who is your insurance carrier and what is your policy number? A. We are insured by National Casualty Insurance Company, an +A rated insurance company, policy number CAOL 011648. Q. Do your drivers have a special license or training? A. All of our drivers go through extensive Chauffeur training, with DMV and criminal background checks. We also have specially trained drivers for security and special needs upon request.Avectra Global Transportation is proud to be one of the few transportation services trained and experienced in counter measures, motorcade, evasive driving and route selection for safety. What that means is we can spot potential threats, escape them if need be and take appropriate measures after a threat has been avoided. We also provide merchant and client security escort while transporting valuable or important cargo too should you need it. Q. Do you provide concierge services? A. Yes, concierge services are available depending on the type of transportation and activity required. Additional charges may apply for specific purchased items at the client's request. Q. I checked with another company and found that they are less expensive…will you cut your price? A. Our prices are based upon our quality of service and our overhead costs. We are not a company that is out to undercut another company, a reputation we do not wish to have. We are competitive with our prices and we always give you the best price we can. However, one of the worst mistakes someone can make when looking for a limousine service is to shop based on the price alone. When getting a chauffeur driven limousine or sedan, there is a wide variety of quality, services and vehicles. People would not choose their restaurants or hotel accommodations based only on the price. Our service is among the best with quality in mind, clean, safe and properly insured vehicles and courteous chauffeurs. Q. Do I need to give you driving directions? A. We do not mind if you would like to give us directions. We are able to locate many locations, however, some locations can not be located due to misspelled road names, incorrect town, a new road that is not on the Internet maps or map books or when more than one street has the same name. In the case we are not able to locate a location we will call our clients to get additional information. Q. What is your change policy? A. All changes to your itinerary must be received at least 4 hours prior to scheduled pick-up time, and 6 hours for all International arrivals. All changes are subject to vehicle availability for the new time. If the change cannot be accommodated and the order is canceled, you are going to incur no charge if cancellation occurs 6 hours prior to pick-up time. You will be charged for half the fare (50%) if the order is canceled less that 6 hours before pick up time, and full fare if the order is cancelled 4 hours or less before pick up time. For all International arrival changes, you will be charged a full fare if your changes result in a cancellation 6 hours or less before the pick up time. For all changes, please email us at Info@avectra-limo.com. |
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